ABOUT THE 5C MODEL
The 5C model represents the five circles of interest in aviation.
The core of the model is the Craft. This represents the aircraft being controlled by the pilot, the cabin being managed by the cabin crew. More important, this first C represents the core of safe working - technical competence. Front-line personnel are producers but your airline will only survive if production takes place in a safe and efficient manner. Proficiency is the result of sound training and here our expertise in ATQP takes effect.
The second C is the Crew. This could be the actual crew delivering workplace performance or it could be the virtual crew that supports the task at different stages in the progress of the flight. At this level we need to develop strong skills of collaboration. Here is where our CRM training comes into play.
The third C is the commercial or company circle. Your airline exploits resources in order to generate returns on invested capital. The way in which the company configures its processes and supports its crews is a crucial part of safe and efficient aviation. Our approach to organizational development addresses the way the company and the front line interact to produce a safe operation.
The fourth C is the circle of control. Aviation regulatory bodies issue advice, guidance and requirements that must be interpreted and implemented by operators. Because we take a systems view, our courses are able to make clear how simply being compliant with regulations is no guarantee of safety.
The fifth, and final, C is the context in which aviation is conducted. This includes the environment, the weather and also the commercial and regulatory climate, all of which shape the workplace. Throughout all of or training we focus on the external risk factors that make demands upon crew to be real-time problem solvers.
Presentation: Systems Dynamics and Safety in Canadian Aviation